Hi there, I am in Australia and I would just like to share my experience with my s9500 command dial. I bought the camera in January of this year.
My command dial broke at my son's first birthday party, and I returned it on August the 8th to Fuji for repair. I was warned it would be a 2-3 week turn around.
A month went by without so much as a telephone call from Fuji advising its status. I called up in early September only to be told that they were waiting on parts that were going to arrive on Sep 12th.
Yesterday (19th) I got a call from them to say that the parts would not be arriving until September 26. This was frustrating, because I am going on holiday in October.
I asked them if they would be able to guarantee its return by Friday 29 as I obviously don't want to go on holiday without the camera. The operator was polite but told me he couldn't help me. He gave me an email address to send an email to.
I sent them an email yesterday asking if they could either return my camera by this date or provide a replacement or refund, and that it was really important to me that I had this camera for my holiday.
I got a call today from them to say no they wouldn't be providing a refund, and no they wouldn't be guaranteeing its return. In not so many words they told me that they appreciate my frustration but bad luck.
Anyone else had a better response from Fuji in Australia? If so - who did you speak to? The fact that I had the camera for 6 months and have now been without it for 2 months has left a really bad taste in my mouth I have to say....
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The wicked fairy Jill Greenberg