Hi there, I am in Australia and I would just like to share my experience with my s9500 command dial. I bought the camera in January of this year.
My command dial broke at my son's first birthday party, and I returned it on August the 8th to Fuji for repair. I was warned it would be a 2-3 week turn around.
A month went by without so much as a telephone call from Fuji advising its status. I called up in early September only to be told that they were waiting on parts that were going to arrive on Sep 12th.
Yesterday (19th) I got a call from them to say that the parts would not be arriving until September 26. This was frustrating, because I am going on holiday in October.
I asked them if they would be able to guarantee its return by Friday 29 as I obviously don't want to go on holiday without the camera. The operator was polite but told me he couldn't help me. He gave me an email address to send an email to.
I sent them an email yesterday asking if they could either return my camera by this date or provide a replacement or refund, and that it was really important to me that I had this camera for my holiday.
I got a call today from them to say no they wouldn't be providing a refund, and no they wouldn't be guaranteeing its return. In not so many words they told me that they appreciate my frustration but bad luck.
Anyone else had a better response from Fuji in Australia? If so - who did you speak to? The fact that I had the camera for 6 months and have now been without it for 2 months has left a really bad taste in my mouth I have to say....
What is Fujifilm
Taking better pictures in composition
The wicked fairy Jill Greenberg
Wednesday, December 12, 2007
Subscribe to:
Post Comments (Atom)
6 comments:
Dissapointed to say the least the command dial on my fuji 9500 has failed. Still waitin 2 hear from fuji NZ. Payed big bucks for a camera and now looks like I may as well biff it after 2 years
Rocky
you scared me quite a bit! i'm just in the middle what to do with my unoperating command dial after 2 years and 3 month's. not so sure to let it repair! probably for half the price of the camera and the risk of not getting it back in reasonable time makes me hesitate. plus the fact that I 'm content with the given programs.
Did anyone get the command dial repaired? If yes, how much did it cost and where was the repair done?
John.
I don't know if the laws are the same over there as they are here in the UK. Here in the UK you could demand a refund for something that had a fault like your camera, if they refuse we can go to 'trading standards' and they could take the retailer to court. I would certainly demand a refund if I were in your shoes. I used to have an S9600, now have a Canon EOS-50D, best camera I've ever had and well worth the money.
groupon bates janofsky decorum himalaya osolution worthwhile benefiting illustrative arialbr rankings
lolikneri havaqatsu
I have had the same problem with the command dial breaking. You can find picture instructions (on the web) on how to repair it but it is fiddly. And no I will never buy a Fuji camera again. Fuji's handling of this problem is abysmal it should have been a camera recall. I have spread the word about this. Technically I should have gone for a refund as the item did not deliver fit for purpose function. But it is fixed now by myself (re-engineered). I will sell and get a much better camera.
Post a Comment